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Payment and shipping

Payment / Terms of payment / Reservation of title

The prices quoted on are final prices and include the applicable value added tax as well as any fees (e.g. shipping costs). In individual cases, however, it is possible that special regulations apply to individual fees. If this is the case, you will be informed of this directly within the framework of the product presentation and in the course of the order process.

The gross purchase price of your shopping basket will be displayed before the order process is completed.

Biome Diagnostics offers various payment options (e.g. credit card, PayPal, etc.). However, this does not imply any obligation to offer a certain payment method in the future.

For customers there are no additional costs for the use of these payment methods by Biome Diagnostics.

Payments must be made in the full amount of the purchase price plus any additional shipping costs.

The delivered goods shall remain the property of Biome Diagnostics irrespective of their delivery until they have been paid for in full.


Delivery / shipping / shipping costs

You have the option of entering a delivery address for the myBioma analysis test during the ordering process. This may differ from the billing address.

The exact shipping process is defined and organized by Biome Diagnostics.

The ordered goods are usually dispatched within 2-4 working days, but no later than 30 days after receipt of payment.

Biome Diagnostics offers a standard return of the sample via the national postal service. The transport duration can vary from days to weeks depending on the dispatch country. However, the stool tube contains a solution in which the bacteria can survive transport to the laboratory without cooling. No matter if summer or winter – sending the sample by post will not affect the results. The preservation liquid stabilises the sample for several months without cooling.

If the quality and quantity of the stool sample provided by you is not sufficient for the analysis, we are entitled to request a new stool sample from you. Please note that in this case you can order a new myBioma analysis kit at a fair price. The current goodwill conditions will be communicated to you in an information e-mail before the order is placed.